IT Service Manager

Job description

For the IT Service Manager who likes to get their hands dirty, this is the perfect playing field.

Would you like to keep our IT services running smoothly and make the world a safer and better place at the same time? Join Transaction Monitoring NL! We are looking for a hands-on IT Service Manager interested in lots of greenfield exploration and opportunities to apply innovative solutions. Identifying issues, drawing up improvement plans and playing a crucial role in execution comes naturally to you. Your day as an IT Service Manager will include the following:

  • Improve the IT landscape by translating wishes in actionable improvements
  • Interact and understand your colleagues wants and needs
  • Manage implementation of innovative solutions and processes and maintain existing solutions and processes
  • Interact with vendors to evaluate service performance and implement improvements
  • Act as safety net for the on-site Support Engineer
  • Support more complex operational IT questions

Next to our advanced transactions analytics platform, we are also a rapidly growing company with supporting IT. You know what that means? Things to keep running and problems to solve! Your responsibilities include:

  • A cloud-native IT environment
  • No legacy systems in a dusty closet (except maybe a network switch for our WIFI)
  • Manage and maintain a unique IT landscape
  • A key role in typical ITIL service processes
  • Work together with experts to push the boundaries of what’s out there

Job requirements

  • Bachelor's degree or equivalent
  • Minimum 2 years of experience with greenfield IT environments
  • Minimum 2 years of experience with managing and maintaining IT solutions
  • Microsoft (0365, Azure), JAMF, Exact, Daywize (plus)
  • Minimum 2 years of experience with IT service management to deliver the best experience to your new TMNL colleagues
  • A keen eye for pragmatism
  • A track record of going out there and getting stuff done
  • You live in The Netherlands or EU


  • Experience in the financial industry

About TMNL

At TMNL we are creating a top-notch detection and monitoring company to defeat financial crimes such as money laundering and the financing of terrorism. We are forming an energetic and inspired team, where the curious, talented minds in anti-money laundering (AML) and financial crime detection, data science, data engineering, advanced analytics, and artificial intelligence, join forces to make this possible. Together, we design, build, accelerate and execute the collective monitoring of money transaction data from the five largest Dutch banks to begin with. This way, we will be able to detect signals and patterns of financial crimes at an unprecedented level.

At TMNL, key values like responsibility to society, constant curiosity, courageous choices, learning and growing together, are particularly important to us. Just like a strong fundament based on ethics, embracement of all backgrounds, personalities and opinions, honesty and vulnerability in our interactions and constant experimentation. This way we will not only achieve the edge and quality in our work we aim for, but also a long-lasting societal change by finding and exposing the smartest bad actors in the financial world

On offer

At TMNL you will experience the freshness, the freedom, the mandate, and the pace forward of a scale-up. We are based on a healthy growing ground, as we have the full dedication and support of the five largest Dutch banks from the start. We offer you a very cool playground, where you can work on barrier-breaking solutions, enabled by our innovative, state-of-the-art transaction monitoring platform. We love our work, and we also enjoy a healthy work-life balance and an excellent benefit package including:

  • Excellent salary, 13th month and holiday allowance
  • 28 vacation days
  • Hybrid working
  • In 2023 we are moving to an office in Amsterdam with excellent public transport
  • A highly innovative, personal, energetic, and driven culture
  • NS 1st class Business card


Apply and meet Lucian Baghiuc, CTO at TMNL. Also, you will meet other IT experts in 2 interviews and an online case and online assessment. Just click the apply button or contact Minke Apontoweil (Head of Recruitment) at / +31 638727726 for further information.